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IT Support Specialist
About The Position
Gauzy (NASDAQ: GAUZ) is a world-leading material science company, focused on the research, development, manufacturing, and marketing of vision and light control technologies that support safe, sustainable, comfortable, and agile user experiences across various industries.
We are looking for a skilled IT Support Specialist to join our Corporate IT team. In this role, you will play a vital role in ensuring that our employees have seamless connectivity, productivity, and security. Join us and contribute to building a strong and efficient IT infrastructure.
Joining the Gauzy team means being part of an elite group of innovators with a passion for creating future-defining and groundbreaking technologies that shape our everyday lives.
Responsibilities
- Provide outstanding technical support to Gauzy Ltd employees, resolving technical issues promptly and effectively.
- Diagnose and prioritize reported technical issues, escalating complex problems to relevant departments as needed.
- Provide both on-site and remote support, ensuring uninterrupted IT services.
- Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
- Support server and cloud solutions, ensuring their optimal performance.
- Integrate and support seamless integration between on-premises and cloud systems.
- Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
- Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
- Develop and maintain automation scripts to streamline IT processes.
- Create knowledge base articles and documentation on implemented solutions and system configurations.
- Manage initial provisioning of IT systems, including laptops and office IT equipment, and provide ongoing support.
- Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
- Ensure the maintenance and smooth operation of meeting rooms and audiovisual equipment.
Requirements
- 2+ years of experience in a similar role
- Strong knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP
- Hands-on experience with computer hardware and software installations, administration, and troubleshooting
- Proficiency in Windows 10 and 11 (required); familiarity with Mac OSX (advantageous)
- Experience with tools such as Intune, Freshworks, and Monday
- Understanding of IT backend environments, including GPO, Active Directory, Office 365, MFA
- Exceptional customer service skills, with a patient, empathetic, and professional approach
- Highly organized with excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills in English (required), Hebrew, French is an advantage
Join us and make a difference in a fast-paced and innovative environment!
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