Company Name:
Crowne Plaza Changi Airport
Industry:
Hospitality
Location:
Singapore Changi Airport
Size:
563 rooms (243 in the extension building)
About the client:
Crowne Plaza Changi Airport is a luxury hotel directly connected to Singapore Changi Airport. Known for its design-forward accommodations and seamless guest experience, the hotel has been recognized as the World’s Best Airport Hotel by Skytrax for ten consecutive years. Its modern expansion, designed by the award-winning firm WOHA, features innovative construction and interior strategies aligned with the evolving needs of global travelers.
“Integrating Gauzy’s LCG® smart glass has enhanced our guest experience and reinforced our position as the world’s best airport hotel. Guests traveling for business or leisure enjoy instant privacy without sacrificing natural light, creating an environment that that feels open, bright and welcoming. The sleek design complements our modern aesthetic, while its durability and reliability ensure flawless performance even in our high-traffic environment. By removing the need for curtains or blinds, it has also streamlined cleaning operations, enabling faster room servicing. Gauzy’s LCG® represents a smart, long-term investment in guest satisfaction and operational efficiency.”
Challenge:
To maintain its world-class hospitality status and deliver on expectations of design, hygiene, and comfort, Crowne Plaza Changi sought a solution for its extension building that would elevate the guest experience while maximizing spatial efficiency.
Traditional bathroom enclosures—such as walls or curtains—posed challenges in prefabricated modular design, taking up valuable space and requiring high-touch cleaning in a high-turnover setting. The hotel needed a space-saving, hygienic, and visually appealing solution.
Solution:
Gauzy partnered with Crowne Plaza Changi Airport to install LCG® (Light Control Glass) in over 200 Business Rooms of the hotel’s expansion wing.
Key Highlights:
- Installed PDLC smart glass sliding partitions as bathroom enclosures
- Enabled on-demand privacy at the touch of a button
- Eliminated the need for traditional curtains or walls
- Delivered a minimalist, modern aesthetic that aligned with WOHA’s design vision
- Contributed to enhanced hygiene and ease of maintenance
- Fully integrated into prefabricated modular units (PPVC)
Tmeline:
Initial installation completed in 2016
Customization:
Glass tailored for sliding configuration and laminated to meet hospitality safety standards
Execution & Implementation
The smart glass was installed as part of the PPVC construction method, requiring close coordination between Gauzy, WOHA, and project engineers.
- Glass modules delivered pre-laminated and pre-wired
- Coordination with modular construction schedule for seamless integration
- Gauzy provided technical documentation and control systems
- Local support for contractor onboarding and system testing
Results & Impact
Within 6 months of guest occupancy:
- Reduced need for curtain laundering & replacement
- Enhanced guest satisfaction through improved hygiene and privacy control
- Elevated perceived room size and luxury
- Zero failures reported after 9 years in operation (as of 2025)
Qualitative Benefits:
- Higher TripAdvisor and booking site satisfaction ratings for Business Rooms
- Operational efficiency in room turnover and cleaning
- Stronger design narrative supporting the hotel’s premium positioning
Why Gauzy
Gauzy’s LCG® smart glass delivers more than privacy—it creates experiences.
- Technology Leadership: The world’s only square wave smart glass controller ensures reliable, flicker-free performance
- Hospitality Expertise: Proven deployments across hotel brands worldwide
- Custom Integration: Designed for prefabrication and modular construction compatibility
- Global Support: From engineering through installation, Gauzy’s team provides full-spectrum support
